If you have a concern or an unmet need, voicing it directly to your physician, nurse or the nurse manager of your floor, in most cases, resolves the issue quickly and effectively.
If you feel your issue requires more attention or is not resolved to your satisfaction, please contact the Service Excellence Department at 814.234.6706. You may also speak with Service Excellence regarding HCAHPS or Press Ganey surveys. Staff is available Monday through Friday, from 8 a.m. to 5 p.m. If calling after hours, please leave a message and a representative will get back to you as soon as possible.
If you feel your issue or concern was not addressed by Mount Nittany Health, you may also contact the Pennsylvania Department of Health:
Pennsylvania Department of Health
Acute and Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17180-0090
Patient safety concerns can also be reported to The Joint Commission: