Because we believe in quality healthcare, Mount Nittany Medical Center promotes patient safety and establishes protocols and processes to avoid medical errors. We also invest in continuing education opportunities that allow our staff to keep current with medical advances and best practices.
Medical errors are mistakes that may involve medication, surgery, tests or other components of your healthcare. While we're committed to procedures that ensure that these are minimized, there are also many ways you can help promote your safety and minimize the chance of medical errors.
Contact the Patient Safety Officer
Have a question about patient safety?
Contact our Patient Safety Officer, Suzanne Barkley, by calling 814.234.7651 or emailing Suzanne.Barkley@mountnittany.org.
As a patient at Mount Nittany Medical Center, you have significant rights and responsibilities to ensure you receive the best possible care.
At Mount Nittany Health, we fully support the rights and responsibilities of our patients as detailed by the Hospital and Healthsystem Association of Pennsylvania. You can read their brochure, which outlines your patient rights and responsibilities.
This brochure outlines your rights concerning:
It also addresses patient responsibilities concerning:
If you have a concern or an unmet need, voicing it directly to your physician, nurse or the nurse manager of your floor, in most cases, resolves the issue quickly and effectively.
If you feel your issue requires more attention or is not resolved to your satisfaction, please contact the Service Excellence Department at 814.234.6706. You may also speak with Service Excellence regarding HCAHPS or Press Ganey surveys. Staff is available Monday through Friday, from 8 a.m. to 5 p.m. If calling after hours, please leave a message and a representative will get back to you as soon as possible.
If you feel your issue or concern was not addressed by Mount Nittany Health, you may also contact the Pennsylvania Department of Health:
Acute and Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17180-0090
Patient safety concerns can also be reported to The Joint Commission: