Top Virtual ER FAQs

  • No scheduling or appointment is required. Simply click, Start ER virtual visit.
  • You will need a smartphone, tablet or computer with a camera and high speed internet connection.
  • Unless otherwise instructed by your provider, you should dress just as you would for an office visit.
  • This service is available to new and established patients.
  • A virtual check-in is a short telephone call with your provider. As a telehealth visit, an ER virtual visit is an office visit conducted remotely through the use of an internet-connected device that has camera and audio capabilities on both the provider and the patient’s side.
  • Please check with your health insurance provider on cost and coverage of a telehealth visit with Mount Nittany Medical Center’s Emergency Department. Note: Patients who complete a telehealth visit and are referred to our emergency department as a result of that telehealth visit will not be charged for the telehealth visit if they receive care at our emergency department.
  • Virtual ER visits are billed the same way an in-office visit would be billed. You will want to check with your specific health insurance plan for more information.
  • For a complete list of phone numbers, please visit and select the specialty you are looking for to find their current number.

Need Help Now?

Our Virtual ER is available on demand, 24/7.

Technical Support

We offer three ways to get Telehealth support.
Monday to Friday, 7:00 am to 7:00 pm