Patient Satisfaction Surveys
Your feedback is important to us. A patient satisfaction survey is sent to you within a few days of your outpatient office visit. You will be asked to complete the survey and tell us your comments about your medical care and all aspects of patient satisfaction. We use this feedback to help us to improve the quality of care that we provide to you, your family, friends and neighbors.
We post all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. We follow strict guidelines allowing us to display the Seal of Integrity.
You may not see your provider because we require a minimum of 30 completed patient surveys per provider before we post a provider’s rating. Over time, with more surveys received on an ongoing basis, the number of rated providers will increase.
Your information is not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.
National Honors, Local Excellence
Mount Nittany Health is proud to be nationally recognized with top honors in clinical care, patient safety and overall performance across the health system.
Quality Reports
- Hospital Compare
Website that allows you to compare the quality of care among hospitals based on data reported to the Centers for Medicare & Medicaid Services. - Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
A national survey that asks patients about their experiences during a recent hospital stay. - The Joint Commission Report
A report from an independent, nonprofit organization that accredits and certifies more than 19,000 healthcare organizations and programs in the United States. - Pennsylvania Health Care Quality Alliance
Data on a variety of healthcare quality measures on all of the general acute care hospitals in Pennsylvania. - Pennsylvania Department of Healthcare Associated Infection Report
The fourth report to be released by the Pennsylvania Department of Health, documenting the occurrence and patterns of healthcare-associated infections. - Why not the best?
Published performance on various measures of healthcare quality and enabling of organizations to compare their performance against that of peer organizations, against a range of benchmarks and over time. - Partnership for Patients Pennsylvania Hospital Engagement Network
A national effort to reduce the number of hospital-acquired conditions by 40 percent and hospital readmissions by 20 percent by the end of 2013.