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Patients & Visitors

Frequently Asked Questions

What do I bring to my first visit?

Please bring your insurance card, list of current medications, list of past surgeries or procedures, list of past admissions to hospitals and identification. Try to arrive 15 minutes early to complete a medical history form.

In addition, please arrange to have your medical records forwarded to the office you will be visiting from your current healthcare provider. Mail or bring to us any records you have at home before your first visit.

What insurance plans do you accept?

A list of accepted insurance providers is available on our website.

Additionally, we are committed to ensuring access to care in our community. We are working to expand the number of insurance plans the Physician Group can accept.

Do you offer payment plans?

Yes. If you have accumulated a balance of more than $500 not covered by insurance and you are unable to pay the total within 30 days of service, you may arrange installment payments.

What if I need a referral?

If you require a managed care referral, please call the office at least 48 hours in advance of the scheduled appointment. This allows our office staff to research the request and obtain permission from your primary care physician. Should a referral be denied, it also allows ample time for us to alert you prior to the appointment.

What if I can’t make it to my appointment?

If you are unable to keep your appointment, we require 24-hour notice. Missed appointments without notice will result in an administrative fee, which must be paid prior to rescheduling.

Should parents accompany minors to appointments?

In most cases, patients under the age of 18 must be accompanied by a parent or guardian for the first visit to sign an authorization form for services. This prior authorization will be needed if a parent is unable to accompany a child on a subsequent visit.

How do I get my medical records?

Patients may request a copy of their medical records by contacting the office where they are seen.

If we refer you to another physician, we will copy your records and forward them without charge. Please specify names and locations where records are to be sent; accurate information is essential.

How do I request an X-ray film?

When calling to request X-ray films, please give at least 24-hour notice and be prepared with the patient’s:

Date of birth
Social Security number

Also be prepared with information concerning exactly which films are needed.

How do I get my prescription refilled?

Whenever possible, we ask that you request prescription renewals during an appointment. If you call to renew your prescription, please do so in advance so you don’t run out of medication while your request is being processed.

When you call to refill a prescription, be prepared with the following information:

Name of prescribing doctor
Patient’s name and date of birth
Name of the medication and dosage
Name and location of the pharmacy of your choice

Please note: We will not send prescriptions via fax nor will we accept faxed renewal requests from mail-order pharmacies.

Who will send me a bill?

Mount Nittany Physician Group has a billing department that handles the accounts of our patients. If you are treated by a Mount Nittany Physician Group physician while a patient at Mount Nittany Medical Center, you will still receive bills from both your physician and the Medical Center. If you have questions about your bill, you can call us at 814.234.6171.

My physician recently joined the Physician Group. Will anything change?

No. Many of the physicians that have joined the Physician Group have long-standing relationships with their patients and the community. They will provide the same personal care to which you have become accustomed, but now they have the resources and network of Mount Nittany Health to help keep you in the best health possible.

What can I expect when I have surgery at Mount Nittany Health?

More information is a available in the Patient Guide to Surgery – A comprehensive overview of what to expect before, during, and after your procedure.