Welcome!
Thank you for choosing Mount Nittany Health for your care.
Ontada Health Patient Portal
CANCER CARE PARTNERSHIP has its own patient portal, separate from mymountnittanyhealth.com. Please ask for assistance to set up your portal account if you haven’t already done so.
Click here to log in to the CANCER CARE PARTNERSHIP patient portal, Ontada Health.
Pay Your Bill
Click here to pay your CCP bills online.
Appointments
Prepare for your appointment
We are located in the Lance and Ellen Shaner Cancer Pavilion at Mount Nittany Medical Center.
To help us care for you efficiently, please bring the following with you to your appointments:
- Identification (such as a driver’s license)
- Insurance card
- Co-payment (expected at the time of service)
- Referral, if needed
- List of medications you are taking
- Pharmacy name, address, and phone number (bring to first appointment and be able to verify at other visits)
Follow-up, testing, and infusion appointments
Our goal is to schedule your follow-up appointments before you leave CCP. Our check-out staff members will work with you to identify the time for future appointments that is convenient for you and within the time frame that the provider would like to see you again.
We may not be able to schedule radiologic or other studies prior to your leaving CCP. A number of studies require pre-authorization from the insurance carriers. We obtain that pre-authorization prior to scheduling the test. If a test requires an authorization and it is not obtained prior to the appointment, the cost of the test will not be covered by your insurance. You could be financially responsible for the expense. Obtaining an authorization can take up to three weeks, depending on the insurance carrier. In addition, we can’t submit the request for authorization until a few weeks prior to the desired test day. As a result, you may need to wait for a period of time before we are able to schedule your test. We know that you are anxious to have your testing completed and understand. Please know that we work diligently to obtain the authorizations.
Infusions require authorizations, as well. Once you and your physician agree that an infusion is the best treatment for you, we begin the process of obtaining authorization. Again, this process may take up to three weeks. Please know that we work hard to get the approval from your insurance company.
Cancellations and late arrivals for appointments
We know you put your faith in us to take good care of you and see you on time. We put our faith in you to keep your appointment and be on time. When we schedule an appointment, a specific amount of time is reserved especially for you! Because appointments are in high demand, if for any reason you must cancel or change your appointment, it is important that you give our office at least 24 hours’ notice so that we may offer that spot to someone else. Please call us at 814-231-7800 if you need to change or cancel an appointment.
Can people visit me at CCP?
Yes, people are welcome to visit you. If they are ill or having symptoms of COVID or the flu, we ask that they stay home.
Will you still care for me if I get sick?
Yes. Your care is our top priority. Although we may change some ways we care for you, we will never put your care or health at risk.
Patient Resources
Patient Rights & Responsibilities
As a patient, you have certain rights regarding your health care. These include:
- The right to considerate and respectful care, as well as respect as a unique person with dignity, personal values, cultural background, religious and spiritual traditions, and personal abilities and preferences.
- The right to be informed concerning your condition, treatment options, possible outcomes, and the names of persons delivering care. As appropriate, and with your permission, this also applies to your family or other spokesperson.
- The right to make choices by participating in care decisions, accepting or refusing treatment, making advance directives, identifying your spokesperson, and accepting or declining participation in research. You have the right to have these choices honored.
- The right to personal privacy in the receipt of your care and confidentiality in the management of your protected medical information and communications. (Also see: Notice of Privacy Practices.)
- Receive healthcare information in a way that you understand. This includes interpretation and translation, free of charge, in the language you prefer. This also includes providing you with needed help if you have vision, speech, hearing, or cognitive impairments.
You also have certain responsibilities to your healthcare providers. They include:
- Be respectful and considerate of the rights of other patients, physicians, and staff.
- Provide information that your health care team requires about prior illnesses, your pain, medications and allergies.
- Be involved. Ask for information or clarification about health status or treatment if you do not understand information.
- Be responsible for providing necessary insurance information for claims processing as well as notifying the staff of any insurance changes.
Insurance & Payments
CCP participates with a number of insurance plans. If you have questions concerning your insurance coverage, please call your insurance carrier or our billing service at 814.900.5100.
It is important that CCP has your current insurance information on file with each of your visits. If anything changes regarding your insurance coverage, let us know as soon as possible. If you are scheduled for infusion and your insurance changes, don’t wait until the day of your infusion to let us know. Doing so will delay your infusion as we attempt to get authorization from your new insurance company. Authorizations can take up to three weeks.
Please note that co-payments are due at the time of service. If you are unable to pay for your medical care, financial assistance may be available. Click here to access the CANCER CARE PARTNERSHIP financial aid application.
Prescription Refills Document Requests
CCP recognizes that, on occasion, you may run out of a prescription medication before it’s time for your next appointment. Please call us at least 48 hours before you run out of the medication. That allows us time to process the request and ensure that you are not without the needed medication.
There may be a time when you would like medical record information from CCP sent to another provider. Please allow us 48 hours to prepare and transmit the medical records.
Should you need CCP to complete forms for Family Medical Leave, disability etc., please allow us five (5) business days to complete the forms.
Weather closings
Occasionally, CCP will close due to weather conditions. You may call 814.231.7800 to learn about weather related office closures. We know how important your appointments are and make every effort to stay open. However, the safety of both our patients and are staff guide us in making a decision to close.
Feedback About Your Care
We welcome your feedback about ways we can improve the care we provide.
Our patients receive a mailed patient experience survey from Press Ganey. If you receive a survey, please take the time to let us know how we are doing. We use the results to identify areas in which we can improve. If you have concerns about your experience in CCP or the care you are receiving, don’t wait for a survey. Let us know as soon as you can so that we can work to correct the issue.
Patient Portal
Stay informed about your care at Cancer Care Partnership. We use Ontada Health, a secure website that allows you to view details about your diagnosis and health care concerns, lab results reviewed by your physician, and medications. Enrolling is easy and takes only a few minutes. Ask at the reception desk and we will arrange for you to receive an exclusive invitation to enroll via email.
Other Resources
CCP is fortunate to have additional resources to assist you and your family.
Clinical trials
For some patients, clinical trials offer a source of hope that a new treatment will provide the medical intervention they need to win their battle against cancer. These treatment trials also provide the critical research necessary to continue the search for a cure. Cancer patients treated in well-organized clinical trials, in general, do as well or better than patients receiving “standard” treatments, particularly in difficult cancers where traditional treatments have not had a high success rate. Experiencing growth since its establishment, CCP continues to participate in clinical research.
Oncology Patient Navigators
The navigators help patients deal with the challenges they may experience with a cancer diagnosis. They are available free of charge to help you with a variety of concerns ranging from insurance challenges to community support services. Additional information is available on the Support and Resources page.
Education
Oral Chemo Drug Diary multiple
Resources for information and support
Referring Providers
We offer infusion services for diseases other than cancer in a comfortable setting, close to home. We provide infusions for patients with conditions which require medications infused directly into the vein such as:
- Rheumatoid arthritis
- Multiple sclerosis
- Crohn’s disease
- Inflammatory bowel disease