We are happy that you have chose us for your care and are privileged to serve you. We want your experience with us to be a positive, meaningful one.
Log in to the CANCER CARE PARTNERSHIP patient portal, My Care Plus, by clicking the button below.
How to prepare for your appointment
Follow-up, testing and infusion appointments
Cancellations and late arrivals for appointments
What about people visiting?
If the person who usually accompanies you is sick or has been exposed to COVID-19, do not have the individual accompany you to CANCER CARE PARTNERSHIP. Please find someone who isn’t sick to join you for your appointments.
What is CANCER CARE PARTNERSHIP doing to protect me from getting COVID-19?
Will you still care for me if I get sick?
Yes. Your care is our top priority. Although we may change some ways we care for you, we will never put your care or health at risk.
Are we screening people before they enter the facility?
Mount Nittany Health conducts screenings of patients entering its facilities. This screening process is another measure that we are taking to protect our patients, staff and community against the spread of COVID-19. The screening process will include key questions based on recommendations from the Centers for Disease Control and Prevention.
Our team will work as quickly as possible to safely and effectively complete the screenings; please prepare accordingly and allow extra time for this process.
Patient Rights & Responsibilities
As a patient, you have certain rights regarding your health care. These include:
You also have certain responsibilities to your healthcare providers. They include:
Insurance & Payments
Should you need CCP to complete forms for Family Medical Leave, disability etc., please allow us five (5) business days to complete the forms.
Occasionally, CCP will close due to weather conditions. You may call 814.231.7800 to learn about weather related office closures. We know how important your appointments are and make every effort to stay open. However, the safety of both our patients and are staff guide us in making a decision to close.
Feedback About Your Care
We welcome your feedback about ways we can improve the care we provide. We have three ways in which you may do that:
Suggestion box: A suggestion box is located in the waiting area. Please feel free to leave us suggestions about ways we can make your time and experience with us better.
Practice Leadership: Marsha Winslow, our practice manager, is available in CCP on most days. She’d love to hear your compliments and any concerns you have about the care you are receiving. Any staff member can put you in touch with Marsha or you can reach her by phone at: 814.231.4413.
Patient Experience Survey: A sample of our patients receives a mailed survey from Press Ganey. If you receive a survey, please take the time to let us know how we are doing. We use the results to identify areas in which we can improve. If you have concerns about your experience in CCP or the care you are receiving, don’t wait for a survey. Let us know as soon as you can so that we can work to correct the issue.
Facility Service Dog Program
Animal-assisted therapy is known to have many positive effects on patients of all ages. Research shows that animal therapy can lower stress and anxiety levels, improve blood pressure, increase patient mobility, and provide an alternative focus from pain.
As part of our Facility Service Dog program, we are proud to have a service dog on our team.
Massey, our facility dog, was trained by Susquehanna Service Dogs to work in a medical/hospital setting. She was specifically matched to Cancer Care Partnership based on our needs and the type of patients we care for.
Massey is here to comfort patients and families through clinic visits, as well as motivate, comfort and relieve stress during chemotherapy and certain procedures.
Safety and Infection Control
Our Facility Dog program was made possible through our administration and the generosity of a donor. Our commitment to the healing power of the human-animal bond remains strong.
Stay informed about your care at Cancer Care Partnership. We use My Care Plus, a secure website that allows you to view details about your diagnosis and health care concerns, lab results reviewed by your physician, and medications. Enrolling is easy and takes only a few minutes. Ask at the reception desk and we will arrange for you to receive an exclusive invitation to enroll via email.