We are happy that you have chose us for your care and are privileged to serve you. We want your experience with us to be a positive, meaningful one.

Log in to the CANCER CARE PARTNERSHIP patient portal, My Care Plus, by clicking the button below.

Log in

How to prepare for your appointment

• Identification (such as a driver’s license)
• Insurance card
• Co-payment (expected at the time of service)
• Referral, if needed
• List of medications you are taking
• Pharmacy name, address, and phone number (bring to first appointment and be able to verify at other visits)

Follow-up, testing and infusion appointments

Cancellations and late arrivals for appointments

What about people visiting?

If the person who usually accompanies you is sick or has been exposed to COVID-19, do not have the individual accompany you to CANCER CARE PARTNERSHIP. Please find someone who isn’t sick to join you for your appointments.

What is CANCER CARE PARTNERSHIP doing to protect me from getting COVID-19?

• We will ask questions about overall health and recent travel.
• We may ask some patients to wait in a separate room or to reschedule until they are feeling better, if they have symptoms.
• We provide “sanitation stations” at all entrances. These stations have tissues and hand sanitizer.
• We have re-arranged our waiting areas to increase social distancing.
• We are evaluating scheduled appointments and delaying those that can be rescheduled.

Will you still care for me if I get sick?

Yes. Your care is our top priority. Although we may change some ways we care for you, we will never put your care or health at risk.

Are we screening people before they enter the facility?

Mount Nittany Health conducts screenings of patients entering its facilities. This screening process is another measure that we are taking to protect our patients, staff and community against the spread of COVID-19. The screening process will include key questions based on recommendations from the Centers for Disease Control and Prevention.

​Our team will work as quickly as possible to safely and effectively complete the screenings; please prepare accordingly and allow extra time for this process.

Patient Rights & Responsibilities

As a patient, you have certain rights regarding your health care. These include:

• The right to considerate and respectful care, as well as respect as a unique person with dignity, personal values, cultural background, religious and spiritual traditions, and personal abilities and preferences.
• The right to be informed concerning your condition, treatment options, possible outcomes, and the names of persons delivering care.  As appropriate, and with your permission, this also applies to your family or other spokesperson.
• The right to make choices by participating in care decisions, accepting or refusing treatment, making advance directives, identifying your spokesperson, and accepting or declining participation in research. You have the right to have these choices honored.
• The right to personal privacy in the receipt of your care and confidentiality in the management of your protected medical information and communications. (Also see: Notice of Privacy Practices.)
• Receive healthcare information in a way that you understand.  This includes interpretation and translation, free of charge, in the language you prefer.  This also includes providing you with needed help if you have vision, speech, hearing, or cognitive impairments.

You also have certain responsibilities to your healthcare providers. They include:

• Be respectful and considerate of the rights of other patients, physicians, and staff.
• Provide information that your health care team requires about prior illnesses, your pain, medications and allergies.
• Be involved.  Ask for information or clarification about health status or treatment if you do not understand information.
• Be responsible for providing necessary insurance information for claims processing as well as notifying the staff of any insurance changes.

Insurance & Payments

Weather closings

Occasionally, CCP will close due to weather conditions.  You may call 814.231.7800 to learn about weather related office closures.  We know how important your appointments are and make every effort to stay open.  However, the safety of both our patients and are staff guide us in making a decision to close.

Feedback About Your Care

We welcome your feedback about ways we can improve the care we provide.  We have three ways in which you may do that:

1. Suggestion box:  A suggestion box is located in the waiting area.  Please feel free to leave us suggestions about ways we can make your time and experience with us better.

2. Practice Leadership:  Marsha Winslow, our practice manager, is available in CCP on most days.  She’d love to hear your compliments and any concerns you have about the care you are receiving.  Any staff member can put you in touch with Marsha or you can reach her by phone at: 814.231.4413. 

3. Patient Experience Survey:  A sample of our patients receives a mailed survey from Press Ganey.  If you receive a survey, please take the time to let us know how we are doing.  We use the results to identify areas in which we can improve.  If you have concerns about your experience in CCP or the care you are receiving, don’t wait for a survey.  Let us know as soon as you can so that we can work to correct the issue. 

Facility Service Dog Program

Animal-assisted therapy is known to have many positive effects on patients of all ages.  Research shows that animal therapy can lower stress and anxiety levels, improve blood pressure, increase patient mobility, and provide an alternative focus from pain.

As part of our Facility Service Dog program, we are proud to have a service dog on our team.   

Massey, our facility dog, was trained by Susquehanna Service Dogs to work in a medical/hospital setting.  She was specifically matched to Cancer Care Partnership based on our needs and the type of patients we care for.  

Massey is here to comfort patients and families through clinic visits, as well as motivate, comfort and relieve stress during chemotherapy and certain procedures. 

Safety and Infection Control

• Our facility dog and dog handlers always get permission before Massey enters a patient’s examination room or infusion bay.
• To further protect our patients, Massey is not able to visit patients who are under isolation precautions.
• Massey is bathed on a regular schedule and her handlers follow strict hygiene and maintenance standards.
• Everyone who pets Massey should cleanse their hands before and after.
• If you are uncomfortable around dogs or allergic to them, let the dog’s handler or one of your caregivers know.

Our Facility Dog program was made possible through our administration and the generosity of a donor.  Our commitment to the healing power of the human-animal bond remains strong.

• Clinical trials—For some patients, clinical trials offer a source of hope that a new treatment will provide the medical intervention they need to win their battle against cancer.  These treatment trials also provide the critical research necessary to continue the search for a cure.  Cancer patients treated in well-organized clinical trials, in general, do as well or better than patients receiving "standard" treatments, particularly in difficult cancers where traditional treatments have not had a high success rate.  Experiencing growth since its establishment, CCP continues to participate in clinical research.
• Oncology Patient Navigators—The navigators help patients deal with the challenges they may experience with a cancer diagnosis.  They are available free of charge to help you with a variety of concerns ranging from insurance challenges to community support services.
• Lady Lion Basketball Cancer Resource Center—Funded by Pink Zone, the Center provides those affected by cancer with support, encouragement and resources.  Patients, families, and visitors are welcome to take advantage of the Center.  It offers a comfortable place for relaxation and a wealth of information about cancer and its treatment.   From information about clinical research to the cookbooks, the Center strives to make reliable, helpful information available.  Materials can be taken out on loan.  Be sure to stop by and see what the Center has to offer. 

• New Patient Information form
• HIPAA form

• Oral Chemo Drug Diary #1
  
• Oral Chemo Drug Diary #2
• Oral Chemo Drug Diary multiple

• Emotional and mental health
• Nutrition
• Exercise
• Parenting
• Fatigue
• Physical functioning
• Fertility
• Sexual health
• Financial advice or assistance
• School/work
• Insurance
• Smoking cessation
• Memory or concentration loss
• Weight changes

• Rheumatoid arthritis
• Multiple sclerosis
• Crohn’s disease
• Inflammatory bowel disease

• Referring Patients To Cancer Care Partnership For Medication Infusion
• New Patient Referral To Cancer Care Partnership